Terms and Conditions
This version is effective as of 20 March 2026 (Last reviewed: 20 March 2026).
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SITE OR MAKING A BOOKING. By accessing or using the Villa Finder website (the "Site") or making a reservation through us, you ("You", "Your", "Customer") agree to be bound by these Terms of Use ("Terms"). If You do not agree to these Terms, You must not use our Site or services.
1. Introduction & Definitions
2. Our Role as Intermediary
3. Information on the Site
4. Booking Process
5. Payments
6. Security Deposit
7. Cancellations and Modifications
8. Travel Insurance
Strong Recommendation: We strongly advise and recommend that You purchase comprehensive travel insurance prior to Your trip. This insurance should ideally cover trip cancellation/interruption, medical emergencies, loss/damage to baggage and personal belongings, and personal liability. This is crucial for unforeseen events affecting Your travel or stay.
9. Your Stay & Responsibilities
10. Responsible Tourism & Your Stay
Villa Finder is committed to promoting tourism that respects the environment and benefits local communities. We encourage You, as our Customer, to join us in this effort during Your Stay. While enjoying Your Villa and the destination, please consider the following:
11. Issues During Your Stay
12. Specific Potential Issues
13. Limitation of Liability & Disclaimer
Guest safety is a priority. Please be assured that We require Villa Owners, under our contractual agreement with them, to maintain essential safety standards at their properties (such as functional smoke detectors and compliance with local pool safety regulations, where applicable) for Your well-being.
14. Privacy
Your use of our Site and services is subject to our Privacy Policy [Link to Privacy Policy], which explains how We collect, use, and protect Your personal data. By using our services, You consent to such processing.
15. Intellectual Property
All content on the Site is owned by or licensed to Villa Finder and protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content without Our prior written consent.
16. General
17. Contact Us
If You have any questions about these Terms, please contact us.
BY TICKING THE ACCEPTANCE BOX DURING THE BOOKING PROCESS, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.
Privacy Policy
This version is effective as of 20 March 2026 (Last reviewed: 20 March 2026).
1. Introduction
TL;DR: We are Villa Finder. We promise to handle your data openly and only use it to give you a great travel experience.
Welcome to Villa Finder! This Privacy Policy explains how Villa Finder Pte. Ltd. ("Villa Finder", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website (villa-finder.com and its related domains, collectively the "Site"), use our booking services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy is designed to help you understand your privacy rights and how you can control your personal information.
By using our Site and services, you agree to the collection and use of information in accordance with this policy.
2. Scope of This Policy
TL;DR: This policy covers our website, your bookings, and our chats. It doesn’t cover what happens once you’re on another website or your direct relationship with a Villa Owner.
This Privacy Policy applies to personal information collected through:
This policy does not apply to the privacy practices of third-party websites or services that may be linked to our Site, nor does it govern the direct contractual relationship you have with a Villa Owner once a booking is made (though we do share necessary information with Owners as described below).
3. Information We Collect
TL;DR: We collect what you give us (name, email, payment), what our website sees (IP address, pages visited), and what Owners tell us about your stay.
We collect personal information to provide and improve our services. The types of personal information we may collect include:
a) Information You Provide Directly to Us:
b) Information We Collect Automatically When You Use Our Site:
c) Information We Collect from Third Parties:
4. How We Use Your Information
TL;DR: To manage your booking, answer your questions, improve our website (via Matomo), and—only if you say yes—send you travel inspiration.
We use your personal information for the following purposes, relying on the lawful bases indicated:
5. How We Share Your Information
TL;DR: We never sell your data. We only share it with the Villa Owner (so they can welcome you) and our trusted tech partners (like payment processors).
We do not sell your personal information. We may share your personal information in the following circumstances:
6. Cookies and Tracking Technologies
TL;DR: We use small digital "bookmarks" to remember your language, currency, and villas you marked as favourite. You can turn them off in your browser anytime.
We use cookies and similar tracking technologies (like web beacons and pixels) to collect and use personal information about you, including to serve interest-based advertising.
7. Data Retention
TL;DR: We don’t keep your data forever. We hold it as long as you have an account or as long as tax laws require us to (usually 7 years).
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).
The criteria used to determine our retention periods include:
When we no longer need to retain your personal information, we will securely delete or anonymize it.
8. Your Data Protection Rights
TL;DR: You are the boss of your data. You can ask to see it, fix it, or delete it whenever you want. Just email us.
Depending on your location and applicable data protection laws (such as the GDPR in Europe or similar regulations), you may have certain rights regarding your personal information. These may include the right to:
To exercise any of these rights, please contact us using the details in Section 14 ("Contact Us"). We may need to verify your identity before responding to your request. We will respond to your request within the timeframes required by applicable law.
Opting-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the "unsubscribe" link provided in those emails or by contacting us directly. Even if you opt-out, we may still send you non-promotional communications, such as those about your bookings or our ongoing business relations.
9. Data Security
TL;DR: We use professional-grade encryption to guard your info. If there’s ever a security slip-up, we’ll be honest and tell you and the authorities.
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, secure software development practices, and regular security assessments.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach involving your personal information that is likely to result in a risk to your rights and freedoms, we will take appropriate steps to notify you and relevant authorities as required by applicable law.
10. International Data Transfers
TL;DR: Since our villas are all over the World and we are in Singapore, your data travels across borders. We use strict legal "safeguards" to keep it safe during the trip.
Your personal information may be transferred to, stored, and processed in countries other than your own, including Singapore (where Villa Finder is headquartered) and other countries where our service providers or Villa Owners are located. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. This may include using Standard Contractual Clauses approved by relevant authorities or relying on other legally permitted transfer mechanisms.
11. Children's Privacy
TL;DR: Our service is for adults (18+). If we find a minor has shared data with us, we delete it immediately.
Our Site and services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
12. Links to Other Websites
TL;DR: If you click a link to another site, their rules apply, not ours. Be careful out there.
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
TL;DR: If we change how we handle data, we’ll update this page. If the change is a big deal, we’ll send you an email.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Us
TL;DR: Have a privacy question? Contact us. We actually read these.
If you have any questions or concerns about this Privacy Policy, our data protection practices, or if you wish to exercise your data protection rights, please contact us or email us at contact@villa-finder.com.
These contact details can also be used to reach our designated Data Protection Officer (DPO): Daniel Rouquette.
Please clearly state "Privacy Policy Inquiry" or "Data Protection Inquiry" in the subject line of your email.
