Family Moment
Family Moments at The Chand’s are made for slowing down and enjoying time together. Splash around in the pool, share a relaxed breakfast, gather around a delicious BBQ, or head out for a fun day at the beach nearby. With spacious villas, comfortable shared areas and thoughtful touches for all ages, The Chand’s gives families plenty of room to play, connect, and create happy holiday memories together.
Terms and Conditions
This version is effective as of 20 March 2026 (Last reviewed: 20 March 2026).
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SITE OR MAKING A BOOKING. By accessing or using the Villa Finder website (the "Site") or making a reservation through us, you ("You", "Your", "Customer") agree to be bound by these Terms of Use ("Terms"). If You do not agree to these Terms, You must not use our Site or services.
1. Introduction & Definitions
- Villa Finder ("We", "Us", "Our"): Villa Finder Pte. Ltd. (Registration No. 200718423H), a company incorporated in Singapore providing an online platform for booking vacation rental properties.
- Owner: The third-party owner, leaseholder, or authorized manager of the Villa You are booking.
- Villa: The vacation rental property listed on our Site that You book.
- Site: Our website (villa-finder.com and related sites) and platform.
- Booking: Your reservation request and confirmation for a specific Villa for specific dates.
- Stay: The period during which You occupy the Villa according to Your Booking.
- Total Rent: The total cost for renting the Villa for Your Stay, including base rate, service charges, and applicable taxes, as displayed during booking (excluding the Security Deposit).
- Security Deposit: An amount collected to cover potential damages during Your Stay, as detailed in Clause 6.
2. Our Role as Intermediary
- Platform Provider: Villa Finder operates the Site as an online platform allowing You to discover and book Villas directly from Owners.
- Intermediary Only: We act solely as an intermediary between You and the Owner. We transmit Your booking details to the Owner and send You a confirmation email for and on behalf of the Owner.
- Direct Contract with Owner: When You make a Booking and it is confirmed, You enter into a direct and legally binding contractual relationship with the Owner for Your Stay at the Villa. Villa Finder is not a party to this rental contract between You and the Owner.
- Owner's Responsibility: The Owner is solely responsible for providing the Villa accommodation and any associated services as described in the listing and Your booking confirmation.
3. Information on the Site
- The Curation Standard: Villa Finder is a curated collection. We are selective; we independently vet Villas at the point of onboarding and through periodic quality reviews to ensure they meet our standards for family and group travel.
- Dynamic Nature of Properties: You acknowledge that vacation rentals, particularly in tropical climates, require constant daily maintenance and may undergo changes. Between our periodic inspections, Owners may update decor, change amenities, or experience maintenance issues (e.g., HVAC, plumbing, or pool equipment) without our prior knowledge.
- Information Accuracy: Information on our Site is based on data provided by Owners and our most recent inspection. While we strive for accuracy, Villa Finder does not provide a 24/7 guarantee of the Villa's condition. We are not liable for:
- Significant changes made by the Owner or issues that were not disclosed to us;
- Sudden maintenance failures occurring just prior to or during Your stay;
- Minor discrepancies between the Site’s photography and the current state of the Villa.
- Our Role in Discrepancies: We are not liable for any errors, omissions, or misleading information provided by the Owner, unless caused by Our own negligence. We recommend You review all booking details carefully. Should you find the Villa does not substantially match the description provided at the time of booking, our role is to act as Your advocate. We will facilitate communication with the Owner to rectify the issue as per Clause 11, but the legal liability for the property's condition remains with the Owner.
4. Booking Process
- Booking Request: By completing the booking process on our Site, You are making an offer to book the selected Villa under the terms displayed and these Terms of Use.
- Your Information: You warrant that all information You provide during the booking process is accurate, complete, and current.
- Confirmation: Your Booking is confirmed only when You receive a written booking confirmation email from Villa Finder sent on behalf of the Owner. This confirmation signifies the formation of Your direct contract with the Owner for the Stay.
5. Payments
- 5.1. Payment Authorization: You authorize Villa Finder to collect payments, specifically the Deposit and Balance Payment for the Total Rent, on behalf of the Owner according to the payment schedule outlined during Your booking process and these Terms. The handling of the Security Deposit is detailed separately in Clause 6.
- 5.2. Deposit Payment: To confirm Your Booking, You must pay a non-refundable deposit ("Deposit"). The required amount, typically a percentage of the Total Rent as specified during the booking process, must be paid upon booking.
- 5.3. Balance Payment: The remaining balance of the Total Rent ("Balance") must be received by Villa Finder no later than the due date specified during the booking process and confirmed in Your booking confirmation (typically a set number of days prior to Your scheduled check-in date). Failure to pay the Balance by the due date constitutes a breach of these Terms and may result in the cancellation of Your Booking by the Owner, with forfeiture of Your Deposit.
- 5.4. Pricing and Villa Default Currency: The fundamental price for Your Villa rental (Total Rent) is set in a specific currency determined by the Villa Owner ("Villa Default Currency"). This currency, along with the specific Deposit and Balance amounts calculated in this currency, will be clearly indicated during the booking process.
- 5.5. Payment Currency, Exchange Rates, and Fluctuations:
- Payment Currency Option: For Your convenience, Villa Finder may offer You the option to make Your Deposit and Balance payments in certain other major currencies ("Payment Currency"), such as USD, AUD, EUR, SGD, HKD, NZD, GBP, as available on the Site at the time of payment.
- Exchange Rate Application: If You choose to pay in a Payment Currency different from the Villa Default Currency, the conversion will be based on the prevailing UOB FOREX public sell rate applicable on the date Your specific payment (whether Deposit or Balance) is successfully processed by Villa Finder.
- Acknowledgement of Rate Fluctuations: You acknowledge and agree that foreign exchange rates fluctuate constantly. The exchange rate applied when Your Deposit is processed may differ from the exchange rate applied when Your Balance payment is processed.
- Impact on Payment Amounts: Consequently, while the Deposit and Balance payments represent fixed amounts in the Villa Default Currency, the actual amounts charged to You in Your chosen Payment Currency may vary between the Deposit transaction and the Balance transaction due to these exchange rate fluctuations.
- Indicative Pricing: Any price displayed in a Payment Currency on the Site prior to You initiating the payment transaction is indicative only, based on exchange rates at that moment. The final amount charged in the Payment Currency will be determined solely by the exchange rate specified in sub-clause 5.5(b) at the time of payment processing.
- No Liability for Fluctuations: Villa Finder is not responsible or liable for any differences in the amounts charged in the Payment Currency arising from exchange rate fluctuations. The total amounts paid, when converted back to the Villa Default Currency using the rates applied by Us on the respective transaction dates, will correspond to the required Deposit and Balance amounts.
- 5.6. Bank and Card Fees: You are solely responsible for any additional fees related to currency conversion or international transactions that may be charged by Your bank or payment card provider.
6. Security Deposit
- Collection: We may collect a Security Deposit on behalf of the Owner prior to Your check-in, as specified for the Villa during booking. This may be via credit card pre-authorization or separate payment.
- Purpose: The Security Deposit is held solely to cover costs of verifiable damage You or Your party cause to the Villa or its contents during Your Stay, beyond normal wear and tear. It does not cover normal cleaning or utility usage unless explicitly stated. For clarity, normal wear and tear excludes damages such as breakages, stains, spills requiring specialized cleaning, damage to furniture/fixtures, or any damage resulting from negligence or violation of House Rules.
- Owner Claims: The Owner must notify Us in writing with documented proof (photos, invoices/estimates) of any damages within seven (7) calendar days of Your check-out to claim against the Security Deposit.
- Refund: If no claim is received from the Owner within the 7-day period, We will release/refund the Security Deposit to You within approximately thirty (30) business days following the end of the claim period.
- Disbursement: If a valid claim is received, We will release the documented amount (up to the deposit total) to the Owner and refund any remainder to You, also within approximately thirty (30) business days.
- Disputes & Liability: Disputes regarding damages must be resolved directly between You and the Owner. The Security Deposit may not cover all damages; You remain liable to the Owner for any damages exceeding the Security Deposit amount. We are not liable for disputes regarding damages or the Owner's assessment thereof.
7. Cancellations and Modifications
- Cancellation by You:
- Your Booking is subject to the cancellation policy displayed at the time You make Your Booking and in Your confirmation email. Please review it carefully.
- Unless otherwise specified in the policy, payments made (Deposit and Balance) are typically non-refundable.
- Notwithstanding the specific Villa cancellation policy regarding the Total Rent, if You cancel Your booking, Villa Finder will refund the Facilitation Fee portion (our service fee included in the price You paid) collected by Us. Refunds of the rental portion depend entirely on the Owner's cancellation policy applicable to Your booking.
- Any refunds processed to You arising from Your cancellation under this clause (7) may be subject to an administration fee of 200 USD (or its equivalent in Your Payment Currency based on the exchange rate at the time of processing). This fee, if applied, will be deducted from the total refund amount due to You.
- Cancellation by Owner:
- In the unlikely event the Owner cancels Your confirmed Booking, the Owner is obligated to provide a full refund of amounts You have paid for the Total Rent.
- Villa Finder will facilitate the refund process from the Owner to You.
- We will use reasonable efforts to assist You in finding comparable alternative accommodation or provide support as outlined in our procedures, potentially utilizing funds recoverable from the original Owner for relocation costs as per our agreement with them. However, our ability to secure alternatives depends on availability and the Owner's fulfillment of their obligations to Us.
- No administration fee will be charged to You if the cancellation is initiated by the Owner.
- Modifications Requested by You:
- If You wish to request a modification to Your confirmed Booking (e.g., change of dates, change in number of guests subject to Villa capacity), please contact Villa Finder in writing as early as possible.
- All modification requests are subject to the approval of the Villa Owner and property availability. Modifications may result in a change to the Total Rent (increase or decrease).
- If the requested modification is approved by the Owner and confirmed, processing this change may be subject to an administration fee of 200 USD (or its equivalent in Your Payment Currency), payable by You in addition to any increase in the Total Rent.
8. Travel Insurance
Strong Recommendation: We strongly advise and recommend that You purchase comprehensive travel insurance prior to Your trip. This insurance should ideally cover trip cancellation/interruption, medical emergencies, loss/damage to baggage and personal belongings, and personal liability. This is crucial for unforeseen events affecting Your travel or stay.
9. Your Stay & Responsibilities
- Check-in/Check-out: Adhere to the check-in and check-out times specified in Your booking confirmation unless otherwise agreed directly with the Owner or their representative.
- House Rules: You agree to abide by the House Rules provided by the Owner for the Villa. These may cover aspects like noise levels, smoking policies, guest limits, pet policies, and use of facilities. Failure to comply may lead to deductions from Your Security Deposit or, in serious cases, eviction without refund. House Rules may also include specific guidelines related to waste disposal or resource conservation at the Villa.
- Guest Conduct: You are responsible for the conduct of all members of Your party. You agree to occupy the Villa responsibly, respect the property, neighbors, local culture, laws, and customs. Be mindful of Your environmental impact by conserving water and energy and managing waste responsibly. Illegal activities are strictly prohibited.
- Occupancy Limits: Do not exceed the maximum number of guests specified for the Villa without prior written approval from the Owner via Villa Finder.
- Responsibility for Damages: You are responsible for leaving the Villa in a reasonably clean and tidy condition and are liable for any Damages caused by You or Your party during Your Stay. You agree to report any accidental damage to the Owner or their representative promptly. Costs for Damages exceeding the Security Deposit remain Your liability towards the Owner.
- Personal Belongings: Your personal belongings are Your responsibility. Neither Villa Finder nor the Owner is liable for loss or damage to Your personal property unless caused by their negligence.
10. Responsible Tourism & Your Stay
Villa Finder is committed to promoting tourism that respects the environment and benefits local communities. We encourage You, as our Customer, to join us in this effort during Your Stay. While enjoying Your Villa and the destination, please consider the following:
- Environmental Responsibility:
- Conserve Resources: Be mindful of water and electricity consumption. Please turn off lights and air conditioning when leaving the Villa or when not needed.
- Waste Management: Please dispose of waste responsibly. Utilize recycling bins provided at the Villa according to local guidelines, and minimize single-use plastics where possible. Many Owners provide filtered water dispensers as an alternative to bottled water.
- Towel & Linen Reuse: Consider reusing towels and linens during Your stay to help conserve water and energy used in laundering (often Owners will have a specific policy for this).
- Community Respect:
- Local Customs & Noise: Please respect local customs, traditions, and neighbours. Be mindful of noise levels, especially during evenings and early mornings.
- Support Local Economy: We encourage You to support the local economy by visiting local markets, dining at local restaurants, purchasing local crafts, and utilizing services offered by local providers. Villa Finder may provide recommendations for vetted local experiences.
- Protecting Nature: Help preserve the natural beauty of the destination by avoiding activities that could harm local flora, fauna, or ecosystems. Follow guidelines when visiting natural parks or marine areas.
11. Issues During Your Stay
- Contact Owner/Manager: If You encounter any issues with the Villa (e.g., maintenance, cleanliness, amenities not working), You must first contact the Owner or their designated local representative (contact details usually provided pre-arrival or at the Villa) as soon as the issue arises to allow them the opportunity to resolve it promptly.
- Villa Finder Facilitation: If You are unable to reach the Owner/representative or the issue is not resolved satisfactorily within a reasonable time, please contact Villa Finder. We will act as a facilitator to aid communication with the Owner. We may provide You with the Owner's direct contact details if needed.
- Resolution: While We will assist, the ultimate responsibility for resolving issues related to the Villa itself lies with the Owner. If the Owner fails to provide a reasonable solution for a significant issue affecting Your stay, We may intervene as per our agreement with the Owner, which could involve facilitating compensation or relocation where feasible. Please understand that while Villa Finder will make reasonable efforts to assist based on our agreement with the Owner, our ability to enforce solutions like compensation or relocation ultimately depends on the Owner's cooperation and adherence to their contractual obligations.
12. Specific Potential Issues
- Construction/Noise: Villas may be located in areas where construction or other sources of noise are present. The Owner is obligated under our agreement to inform Us of significant disturbances within 300m. If We are informed prior to Your stay, We will notify You. Compensation or solutions in such cases are the Owner's responsibility. We are not liable for disturbances unknown to Us or arising unexpectedly.
- Accuracy of Listing: While We strive for accuracy, please refer to Clause 3. We are not liable for minor discrepancies between the listing and the Villa, provided the Villa substantially meets the booked standard. Significant misrepresentation should be handled via the Issue Resolution process (Clause 11).
13. Limitation of Liability & Disclaimer
Guest safety is a priority. Please be assured that We require Villa Owners, under our contractual agreement with them, to maintain essential safety standards at their properties (such as functional smoke detectors and compliance with local pool safety regulations, where applicable) for Your well-being.
- Villa Finder's Role: You acknowledge Villa Finder acts only as an intermediary platform. We are not liable for the actual provision of the Stay, the condition of the Villa, the actions or omissions of the Owner or their staff, security at the Villa, or any injury, loss, damage, death, inconvenience, or additional expenses You may incur arising from or related to Your Stay at the Villa, unless directly caused by Villa Finder's own gross negligence or wilful misconduct in providing its booking service.
- Site Availability: We do not guarantee uninterrupted, error-free access to our Site.
- Maximum Liability: To the maximum extent permitted by law, Villa Finder's total liability to You for any claim arising out of or related to Your use of our Site or booking service is limited to the amount of the Facilitation Fee We received for Your specific booking.
14. Privacy
Your use of our Site and services is subject to our Privacy Policy [Link to Privacy Policy], which explains how We collect, use, and protect Your personal data. By using our services, You consent to such processing.
15. Intellectual Property
All content on the Site is owned by or licensed to Villa Finder and protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content without Our prior written consent.
16. General
- Governing Law: These Terms and any dispute arising out of or related to Your use of Villa Finder's booking service (not the stay itself) shall be governed by and construed in accordance with the laws of Singapore.
- Disputes with Owner: Disputes arising from Your Stay must be resolved directly with the Owner, potentially subject to the local laws and jurisdiction where the Villa is located.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- Amendments: We reserve the right to modify these Terms at any time. We will post the revised Terms on the Site, and the changes will be effective upon posting or as otherwise stated. Your continued use of the Site or services after changes are posted constitutes Your acceptance of the modified Terms. Check this page periodically for updates.
- Entire Agreement: These Terms, along with the details provided during Your booking process and Your booking confirmation, constitute the entire agreement between You and Villa Finder regarding the booking service.
17. Contact Us
If You have any questions about these Terms, please contact us.
BY TICKING THE ACCEPTANCE BOX DURING THE BOOKING PROCESS, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.
Privacy Policy
This version is effective as of 20 March 2026 (Last reviewed: 20 March 2026).
1. Introduction
TL;DR: We are Villa Finder. We promise to handle your data openly and only use it to give you a great travel experience.
Welcome to Villa Finder! This Privacy Policy explains how Villa Finder Pte. Ltd. ("Villa Finder", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website (villa-finder.com and its related domains, collectively the "Site"), use our booking services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy is designed to help you understand your privacy rights and how you can control your personal information.
By using our Site and services, you agree to the collection and use of information in accordance with this policy.
2. Scope of This Policy
TL;DR: This policy covers our website, your bookings, and our chats. It doesn’t cover what happens once you’re on another website or your direct relationship with a Villa Owner.
This Privacy Policy applies to personal information collected through:
- Our Site.
- Booking inquiries and reservations made via our Site or with our reservation team.
- Communications with us (email, phone, chat, social media).
- Our marketing activities.
This policy does not apply to the privacy practices of third-party websites or services that may be linked to our Site, nor does it govern the direct contractual relationship you have with a Villa Owner once a booking is made (though we do share necessary information with Owners as described below).
3. Information We Collect
TL;DR: We collect what you give us (name, email, payment), what our website sees (IP address, pages visited), and what Owners tell us about your stay.
We collect personal information to provide and improve our services. The types of personal information we may collect include:
a) Information You Provide Directly to Us:
- Booking Information: When you make a booking inquiry or a reservation, we collect information such as your full name, email address, phone number, the names of guests in your party, dates of stay, special requests (e.g., dietary needs, accessibility requirements, if you choose to provide them), and any other information you provide related to your booking.
- Payment Information: When you make a payment, we collect payment details (e.g., credit/debit card number, expiration date, CVC code). This information is typically processed directly by our third-party payment processors, and we do not store full credit card numbers.
- Account Information: If you create an account on our Site, we collect your name, email address, password, and booking history.
- Communications: When you contact us via email, phone, our Site's contact forms, or social media, we collect the information you provide in your communications, including your contact details and the content of your message.
- Reviews and Feedback: If you submit reviews, testimonials, or feedback about Villas or our services.
- Marketing Preferences: Your preferences for receiving marketing communications from us.
b) Information We Collect Automatically When You Use Our Site:
- Log Data and Device Information: When you access our Site, our servers automatically record information ("Log Data"), including your IP address, browser type and settings, device information (e.g., operating system, device identifier), pages visited, dates and times of access, referring/exit pages, and clickstream data.
- Cookies and Similar Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities, preferences, and to personalize your experience on our Site. For more details, please see Section 6 ("Cookies and Tracking Technologies").
- Location Information: We may collect approximate location information based on your IP address. With your consent, we may collect more precise location data.
c) Information We Collect from Third Parties:
- Villa Owners: We may receive information about you from Villa Owners, for example, regarding your stay or any issues that arose.
- Payment Processors: Our payment processors may provide us with information related to your payment transactions.
- Social Media Platforms: If you interact with us on social media platforms (e.g., Facebook, Instagram), we may collect information that you have made public on those platforms or that you share with us.
- Analytics Providers: We use Matomo for analytics because it respects your privacy more than traditional big-tech tools, keeping your browsing data within our secure environment.
4. How We Use Your Information
TL;DR: To manage your booking, answer your questions, improve our website (via Matomo), and—only if you say yes—send you travel inspiration.
We use your personal information for the following purposes, relying on the lawful bases indicated:
- To Provide and Manage Our Services:
- To process your booking inquiries and reservations. (Lawful basis: Necessary for the performance of a contract with you).
- To facilitate payments for bookings. (Lawful basis: Necessary for the performance of a contract with you).
- To send booking confirmations, pre-arrival information, and other service-related communications. (Lawful basis: Necessary for the performance of a contract with you; Legitimate interest in providing essential service information).
- To create and manage your user account. (Lawful basis: Necessary for the performance of a contract with you).
- To provide customer support and respond to your inquiries. (Lawful basis: Necessary for the performance of a contract with you; Legitimate interest in providing quality support).
- To Communicate with You:
- To send you information about your bookings. (Lawful basis: Necessary for the performance of a contract with you).
- To respond to your requests, comments, or questions. (Lawful basis: Legitimate interest in engaging with users and addressing inquiries).
- To send you updates, security alerts, and administrative messages. (Lawful basis: Legitimate interest in maintaining service integrity and informing users; Legal obligation in some cases).
- To Improve and Personalize Our Services:
- To understand how you use our Site and services. (Lawful basis: Legitimate interest in improving our services; Consent for non-essential cookies).
- To personalize your experience on our Site, such as by showing you relevant Villa listings or offers. (Lawful basis: Legitimate interest in enhancing user experience; Consent for personalization cookies).
- To conduct research and analysis to improve our Site, services, and offerings. (Lawful basis: Legitimate interest in developing our business).
- To develop new features and services. (Lawful basis: Legitimate interest in developing our business).
- For Marketing and Advertising:
- With your consent (where required by applicable law), to send you newsletters, promotional offers, and other marketing communications about Villas, destinations, or services we think may interest you. (Lawful basis: Consent).
- To measure the effectiveness of our marketing campaigns. (Lawful basis: Legitimate interest in understanding marketing ROI; Consent for related cookies).
- You can opt-out of receiving marketing communications at any time (see Section 8).
- For Security and Legal Compliance:
- To protect the security and integrity of our Site and services. (Lawful basis: Legitimate interest in protecting our platform; Legal obligation).
- To prevent fraud, unauthorized access, and other illegal activities. (Lawful basis: Legitimate interest in preventing illicit activities; Legal obligation).
- To comply with our legal obligations, resolve disputes, and enforce our agreements (including our Terms of Use). (Lawful basis: Legal obligation; Legitimate interest in enforcing our rights).
5. How We Share Your Information
TL;DR: We never sell your data. We only share it with the Villa Owner (so they can welcome you) and our trusted tech partners (like payment processors).
We do not sell your personal information. We may share your personal information in the following circumstances:
- With Villa Owners: We share necessary booking information (such as your name, contact details, number of guests, dates of stay, and any specific requests you provided for your booking) with the relevant Villa Owner (or their authorized representative) to facilitate your reservation and stay. Owners are responsible for their own use of your information.
- With Service Providers and Business Partners: We share information with third-party service providers who perform services on our behalf, such as:
- In-destination activity providers.
- Payment processors to facilitate payments.
- IT and system administration providers.
- Cloud hosting providers.
- Marketing and advertising partners (e.g., email marketing services, analytics providers).
- Customer support tool providers. These service providers are contractually obligated to protect your information and are only permitted to use it for the specific services they provide to us.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation or a request from public and government authorities.
- Protect and defend the rights or property of Villa Finder.
- Prevent or investigate possible wrongdoing in connection with the Site or services.
- Protect the personal safety of users of the Site or the public.
- Protect against legal liability.
- In Connection with a Business Transfer: If Villa Finder is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be shared, sold, or transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.
- With Your Consent: We may share your information with other third parties with your explicit consent.
6. Cookies and Tracking Technologies
TL;DR: We use small digital "bookmarks" to remember your language, currency, and villas you marked as favourite. You can turn them off in your browser anytime.
We use cookies and similar tracking technologies (like web beacons and pixels) to collect and use personal information about you, including to serve interest-based advertising.
- What are Cookies? Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website.
- How We Use Cookies: We use cookies to:
- Enable essential Site functionality (e.g., remembering your login details, items in your booking process).
- Analyze Site traffic and usage to improve our Site and services.
- Personalize your experience (e.g., remembering your preferences like language or currency).
- Deliver relevant advertising and measure the effectiveness of ad campaigns.
- Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for you to browse the Site and use its features.
- Performance/Analytics Cookies: Collect information about how you use our Site (e.g., which pages you visit most).
- Functionality Cookies: Allow our Site to remember choices you make and provide enhanced, more personal features.
- Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.
- Your Choices: Most web browsers allow you to control cookies through their settings preferences. You can usually set your browser to block or alert you about these cookies, but some parts of the Site may not then work. We also provide a cookie consent management tool on our Site where you can manage your preferences for non-essential cookies.
7. Data Retention
TL;DR: We don’t keep your data forever. We hold it as long as you have an account or as long as tax laws require us to (usually 7 years).
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide services to you (e.g., for as long as you have an account with us or keep using our services).
- Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
When we no longer need to retain your personal information, we will securely delete or anonymize it.
8. Your Data Protection Rights
TL;DR: You are the boss of your data. You can ask to see it, fix it, or delete it whenever you want. Just email us.
Depending on your location and applicable data protection laws (such as the GDPR in Europe or similar regulations), you may have certain rights regarding your personal information. These may include the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure (Right to be Forgotten): Request deletion of your personal information under certain conditions.
- Restrict Processing: Request that we restrict the processing of your personal information under certain conditions.
- Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
- Object to Processing: Object to the processing of your personal information under certain conditions (e.g., for direct marketing purposes).
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
- Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable data protection law.
To exercise any of these rights, please contact us using the details in Section 14 ("Contact Us"). We may need to verify your identity before responding to your request. We will respond to your request within the timeframes required by applicable law.
Opting-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the "unsubscribe" link provided in those emails or by contacting us directly. Even if you opt-out, we may still send you non-promotional communications, such as those about your bookings or our ongoing business relations.
9. Data Security
TL;DR: We use professional-grade encryption to guard your info. If there’s ever a security slip-up, we’ll be honest and tell you and the authorities.
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, secure software development practices, and regular security assessments.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach involving your personal information that is likely to result in a risk to your rights and freedoms, we will take appropriate steps to notify you and relevant authorities as required by applicable law.
10. International Data Transfers
TL;DR: Since our villas are all over the World and we are in Singapore, your data travels across borders. We use strict legal "safeguards" to keep it safe during the trip.
Your personal information may be transferred to, stored, and processed in countries other than your own, including Singapore (where Villa Finder is headquartered) and other countries where our service providers or Villa Owners are located. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. This may include using Standard Contractual Clauses approved by relevant authorities or relying on other legally permitted transfer mechanisms.
11. Children's Privacy
TL;DR: Our service is for adults (18+). If we find a minor has shared data with us, we delete it immediately.
Our Site and services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
12. Links to Other Websites
TL;DR: If you click a link to another site, their rules apply, not ours. Be careful out there.
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
TL;DR: If we change how we handle data, we’ll update this page. If the change is a big deal, we’ll send you an email.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Us
TL;DR: Have a privacy question? Contact us. We actually read these.
If you have any questions or concerns about this Privacy Policy, our data protection practices, or if you wish to exercise your data protection rights, please contact us or email us at contact@villa-finder.com.
These contact details can also be used to reach our designated Data Protection Officer (DPO): Daniel Rouquette.
Please clearly state "Privacy Policy Inquiry" or "Data Protection Inquiry" in the subject line of your email.